At primetrustservices.com, we want every purchase to meet your expectations. If not, our return process is simple and hassle-free.
1. Returns
Returns are accepted within 7 days of delivery for most items, provided they are unused, unopened, and in original packaging.
Non-returnable items include:
Opened, used, or altered products
Customized or personalized items
Digital products or software
Clearance or final sale items
To start a return, email us at info@primetrustservices.com with your order number and item details.
2. Return Process
Once approved, we’ll share return instructions.
Return shipping costs are the customer’s responsibility unless the item is defective or sent in error.
We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
3. Refunds
Refunds are issued to your original payment method once we receive and inspect the returned item(s).
Most refunds are processed within 3 business days.
Shipping fees are non-refundable, except when the return is due to our mistake or a defective item.
4. Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at info@primetrustservices.com with photos.
We’ll arrange a replacement or issue a full refund, depending on the situation.
5. Exchanges
We do not process direct exchanges. Please return the item and place a new order for your preferred product.
6. Refund Delays
If you haven’t received your refund within the expected time, check with your bank or card provider first.
Still not received? Contact us at info@primetrustservices.com for help.
7. Contact Us
For returns, refunds, or questions, our team is here to help:
primetrustservices.com
📧 Email: info@primetrustservices.com
📞 Phone: 24/7 Support Service
📍 Address: 433 1st Ave, New York, NY 10010, USA